Loading slideshow

Why Join?

It pays to be a member
of the SDA.

Join Now!

Need Advice?

We're on hand
to give you the knowledge.

Click Here

Discounts!

Get massive discounts
on a variety of services.

Learn More

Testimonials

I appreciate the unions work they are currently doing with the 18+ campaign. I'm doing the same job as an adult and in every other aspect at age 18 I can do all the adult things but I can't get paid a  


I call the union for handling problems if I ever have any in my workplace, they always respond in a fast and timely manner to help resolve them!  


Great service, great knowledge of workplace policies and procedures, free Legal advice, great value for money. These are just some of the benefits, why wouldn’t you want to join?  


It's the protection of your job, it makes sense to be protected  


What you need to do when an abusive or violent customer comes into your store.

Go Back
  • 8th August 2017

This week, during Safety Demands Action Week, SDA Union Delegates, Health & Safety Reps and Organisers will be out in stores talking to workers about health and safety in their store.

Customer abuse and violence is serious health and safety concern for retail and fast food workers across the country.

This week we’re focusing on the importance of reporting incidents of customer abuse and violence.

There’s no excuse for abuse. You have a right to a safe work environment.  

If you experience abuse or violence from a customer at work, it’s important for you to report the incident.

Reporting the incident can help to ensure better measures are in place to stop abuse and violence.

Knowing when incidents occur, what type of violence or abuse occurs and how often is crucial information.

The SDA is working to find solutions that not only help workers deal with abuse and violence but to prevent the abuse and violence from happening in the first place. These details can help build our case to address this issue in the community and in workplaces.

If you see or experience customer abuse or violence. Here’s what you should do:

» Report the incident to your store manager or supervisor

» Tell your SDA Health & Safety Rep (HSR) or Delegate

» Report the incident to your Health & Safety Committee

Need help?

Customer abuse and violence can impact on your mental health. If you need to talk to someone about issues impacting on your mental health or you are concerned about someone at work you can also contact:

Lifeline: 13 11 14

Beyond Blue: 1300 22 4636 or beyondblue.org.au

SDA WA - The Union for Workers in Retail. Fastfood. Warehousing

Latest News

Meetings between the SDA and Coles have continued over the past two days as part of negotiations for ...
Health and Safety Reps (HSRs) are workers in shops, stores and warehouses who make the workplace saf ...
This week, during Safety Demands Action Week, SDA Union Delegates, Health & Safety Reps and Orga ...
Testimonials

I appreciate the unions work they are currently doing with the 18+ campaign. I'm doing the same job as an adult and in every other aspect at age 18 I can do all the adult things but I can't get paid a  


I call the union for handling problems if I ever have any in my workplace, they always respond in a fast and timely manner to help resolve them!  


Great service, great knowledge of workplace policies and procedures, free Legal advice, great value for money. These are just some of the benefits, why wouldn’t you want to join?  


It's the protection of your job, it makes sense to be protected  



100% - Pay at 18

18 - 20 years old?
Get the pay you deserve

Visit website

Save our Weekend

Don't lose your penalty rates
Get the pay you deserve

Sign the petition