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What you need to do when an abusive or violent customer comes into your store.

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  • 8th August 2017

This week, during Safety Demands Action Week, SDA Union Delegates, Health & Safety Reps and Organisers will be out in stores talking to workers about health and safety in their store.

Customer abuse and violence is serious health and safety concern for retail and fast food workers across the country.

This week we’re focusing on the importance of reporting incidents of customer abuse and violence.

There’s no excuse for abuse. You have a right to a safe work environment.  

If you experience abuse or violence from a customer at work, it’s important for you to report the incident.

Reporting the incident can help to ensure better measures are in place to stop abuse and violence.

Knowing when incidents occur, what type of violence or abuse occurs and how often is crucial information.

The SDA is working to find solutions that not only help workers deal with abuse and violence but to prevent the abuse and violence from happening in the first place. These details can help build our case to address this issue in the community and in workplaces.

If you see or experience customer abuse or violence. Here’s what you should do:

» Report the incident to your store manager or supervisor

» Tell your SDA Health & Safety Rep (HSR) or Delegate

» Report the incident to your Health & Safety Committee

Need help?

Customer abuse and violence can impact on your mental health. If you need to talk to someone about issues impacting on your mental health or you are concerned about someone at work you can also contact:

Lifeline: 13 11 14

Beyond Blue: 1300 22 4636 or beyondblue.org.au

SDA WA - The Union for Workers in Retail. Fastfood. Warehousing

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Testimonials

I think the question should be this:  Why should somebody not join the SDA? That list would be short.  


You should join the SDA because the SDA can give help and guidance. It’s like insurance for your job. Peace of mind with the SDA.  


With the upcoming EBA negotiations it's great to have someone pushing our company for better conditions in my workplace.  


Joining the union is the next best thing to having a guardian angel by your side and you can count on that!!  



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